Knowledge Management

Usually as incidents are resolved and the root cause analysis takes place, a significant amount of knowledge could be lost, causing delays as some of these incidents appear again throughout time.

The Knowledge Management Process accumulates information regarding how incidents were resolved, or what are the fixes for root causes, once this knowledge is collected is transformed on Frequent Asked Questions or Self-Service Capabilities that the user and technical support communities can reuse to resolve issues with the IT services.

Cloud Controls Matrix (CCM) Data

Array

IS-12 | Information Security | Industry Knowledge / Benchmarking

Control Specification +-

Industry security knowledge and benchmarking through networking, specialist security forums, and professional associations shall be maintained.

Architectural Relevance +-

PhysicalNetworkComputeAppData
False False False False False

Corp Gov Relevance +-

Corp Gov Relevance
True

Cloud Service Delivery Model Applicability +-

SaaSPaaSIaaS
True True True

Supplier Relationship +-

Service ProviderTenant / Consumer
True True

Scope Applicability +-

COBIT 4.1HIPAA / HITECH ActISO/IEC 27001-2005

A.6.1.7

NIST SP800-53 R3FedRAMP (Final 2012) Low ImpactFedRAMP (Final 2012) Moderate ImpactPCI DSS v2.0

AT-5
SI-5

NIST SP 800-53 R3 SI-5

NIST SP 800-53 R3 SI-5

BITS Shared Assessments SIG v6.0BITS Shared Assessments SIG v5.0GAPP (Aug 2009)

C.1.8

Jericho ForumNERC CIP

Commandment #1
Commandment #2
Commandment #3

Array

Consensus Assessments Initiative Questionnaire (CAIQ) Data

Information Security (IS) | ID #IS-12.1

Do you participate in industry groups and professional associations related to information security?

Compliance Mapping +-

COBITHIPAAISO27001SP800_53

A.6.1.7

NIST SP800-53 R3 AT-5
NIST SP800-53 R3 SI-5

FedRAMPPCI_DSSBITSGAPP

NIST SP800-53 R3 AT-5
NIST SP800-53 R3 SI-5

SIG v6.0:C.1.8

Model Applicability +-

SaaSPaaSIaaS
True True True

Scope Applicability +-

SPCUST
True True

Consensus Assessments Initiative Questionnaire (CAIQ) Data

Information Security (IS) | ID #IS-12.2

Do you benchmark your security controls against industry standards?

Compliance Mapping +-

COBITHIPAAISO27001SP800_53

A.6.1.7

NIST SP800-53 R3 AT-5
NIST SP800-53 R3 SI-5

FedRAMPPCI_DSSBITSGAPP

NIST SP800-53 R3 AT-5
NIST SP800-53 R3 SI-5

SIG v6.0:C.1.8

Model Applicability +-

SaaSPaaSIaaS
True True True

Scope Applicability +-

SPCUST
True True